Overview
Embark on a transformative journey with our Level 3 Diploma in Customer Service. Dive into key topics like customer relationship management, communication strategies, and problem-solving techniques. Our practical approach equips you with real-world case studies and actionable insights to excel in the dynamic digital landscape. Learn to navigate customer interactions with finesse, enhance customer satisfaction, and drive business success. Empower yourself with the skills and knowledge needed to thrive in the ever-evolving customer service industry. Elevate your career prospects and make a lasting impact with our comprehensive Level 3 Diploma in Customer Service.
Course Structure
• Communicate using customer service language
• Follow the rules to deliver customer service
• Manage personal performance and development
• Organize and deliver customer service
• Recognize diversity when delivering customer service
• Resolve customer service problems
• Support customer service improvements
• Understand customers
• Understand the customer service environment
• Work with others to improve customer service
Entry Requirements
- Age requirement
Applicants must be at least 16 years old.
Educational qualifications
GCSEs or equivalent or above.
Alternatively, a Level 2 qualification in any field.
Skills and attributes:
- Strong communication and interpersonal skills.
- A genuine interest in the field.
- Ability to work both independently and as part of a team.
- Commitment to maintaining confidentiality and professionalism.
Duration
The programme is available in two duration modes:
6 months:GBP £1200
9 months:GBP £800
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment
Payment Plan
| Duration | Cost | Payment Options |
|---|---|---|
| 6 months | GBP £1200 |
● Payment option (a): GBP £400 x 3 monthly instalments ● Payment option (b): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |
| 9 months | GBP £800 |
● Payment option (c): GBP £160 x 5 monthly instalments ● Payment option (d): GBP £400 x 2 quarterly instalments ● Payment option (e): GBP £760 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |