Overview
Embark on a transformative journey with our Level 2 Diploma in Customer Service. Dive into key topics like communication, problem-solving, and customer relationship management. Our practical approach equips you with actionable insights to excel in the dynamic digital landscape. Real-world case studies provide hands-on experience, preparing you for the challenges of the industry. Empower yourself with the skills and knowledge needed to deliver exceptional customer service. Join us and unlock your potential in this ever-evolving field. Elevate your career prospects with a qualification that sets you apart in the competitive market.
Course Structure
• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or using ICT
• Deliver customer service to challenging customers
• Develop customer relationships
• Support customer service improvements
• Support customers using self-service solutions
Entry Requirements
Duration
The programme is available in two duration modes:
6 months:GBP £1200
9 months:GBP £800
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment
Payment Plan
| Duration | Cost | Payment Options |
|---|---|---|
| 6 months | GBP £1200 |
● Payment option (a): GBP £400 x 3 monthly instalments ● Payment option (b): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |
| 9 months | GBP £800 |
● Payment option (c): GBP £160 x 5 monthly instalments ● Payment option (d): GBP £400 x 2 quarterly instalments ● Payment option (e): GBP £760 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |