Overview
Embark on a transformative journey with our Level 2 Diploma in Customer Service. Dive into key topics like communication, problem-solving, and customer relationship management. Our practical approach equips you with actionable insights to excel in the dynamic digital landscape. Real-world case studies provide hands-on experience, preparing you for the challenges of the industry. Empower yourself with the skills and knowledge needed to deliver exceptional customer service. Join us and unlock your potential in this ever-evolving field. Elevate your career prospects with a qualification that sets you apart in the competitive market.
Course Structure
• Communicate using customer service language
• Follow the rules to deliver customer service
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or using ICT
• Deliver customer service to challenging customers
• Develop customer relationships
• Support customer service improvements
• Support customers using self-service solutions
Entry Requirements
Duration
The programme is available in two duration modes:
6 months:GBP £1200
9 months:GBP £800
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment
Payment Plan
| Duration | Cost | Payment Options |
|---|---|---|
| 6 months | GBP £1200 |
● Payment option (a): GBP £400 x 3 monthly instalments ● Payment option (b): GBP £1140 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |
| 9 months | GBP £800 |
● Payment option (c): GBP £160 x 5 monthly instalments ● Payment option (d): GBP £400 x 2 quarterly instalments ● Payment option (e): GBP £760 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full) |
Accreditation
Key Facts about the Level 2 Diploma in Customer Service
● The Level 2 Diploma in Customer Service is a comprehensive qualification designed to equip individuals with the necessary skills and knowledge to excel in the field of customer service.● This course covers a wide range of topics, including understanding customer needs, communication techniques, handling complaints, and building customer relationships.
● Upon completion of the course, learners will be able to effectively deal with a variety of customer service situations, enhancing their employability in various industries.
● The Level 2 Diploma in Customer Service is highly relevant in today's competitive business environment, where exceptional customer service is crucial for maintaining customer loyalty and satisfaction.
● This qualification is recognized by employers across different sectors, making it a valuable asset for individuals seeking to advance their careers in customer service roles.
● One of the unique features of this course is its practical approach, which allows learners to apply their knowledge and skills in real-world scenarios, ensuring they are well-prepared for the demands of the industry.
● The Level 2 Diploma in Customer Service also emphasizes the importance of professionalism, ethics, and continuous improvement, instilling in learners the values necessary for success in the field.
● Overall, this course provides a solid foundation for individuals looking to pursue a career in customer service, offering them the tools and confidence to deliver exceptional service and exceed customer expectations.
The Level 2 Diploma in Customer Service is essential for individuals looking to excel in the customer service industry. This qualification equips learners with the necessary skills and knowledge to provide excellent customer service, handle complaints effectively, and build strong customer relationships. According to the Office for National Statistics, the demand for customer service representatives in the UK is expected to grow by 3% over the next decade. This indicates a steady increase in job opportunities for individuals with a customer service qualification. Completing the Level 2 Diploma in Customer Service not only enhances job prospects but also opens up opportunities for career progression within the industry. Employers value candidates with formal training in customer service, making this qualification highly sought after in the job market. Investing in a Level 2 Diploma in Customer Service can lead to a rewarding career with ample growth opportunities and job security in the dynamic field of customer service.
| Industry | Projected Growth |
|---|---|
| Customer Service | 3% |
Career path
| Career Roles | Key Responsibilities |
|---|---|
| Customer Service Assistant | Assisting customers with inquiries, processing orders, and resolving complaints. |
| Customer Service Representative | Handling customer queries via phone, email, or in person, and providing solutions. |
| Client Support Specialist | Offering technical support, troubleshooting issues, and guiding clients on product usage. |
| Customer Care Coordinator | Coordinating customer service activities, managing schedules, and ensuring timely responses. |
| Sales Support Associate | Assisting sales teams with order processing, tracking shipments, and providing product information. |