Overview
Are you looking to enhance your customer care skills and stand out in today's digital landscape? Look no further than the Certified Professional in Telephone Etiquette course! This comprehensive program is designed to equip you with the essential skills and knowledge needed to excel in telephone communication. From handling difficult customers to mastering effective communication techniques, this course covers it all. Gain a competitive edge in the job market and boost your career prospects with this valuable certification. Enroll today and take your customer care skills to the next level!
Course Structure
• Importance of telephone etiquette in customer care
• Effective communication skills over the phone
• Handling difficult customers with professionalism
• Building rapport and trust with customers
• Active listening techniques
• Problem-solving and conflict resolution on the phone
• Time management and efficiency in phone conversations
• Proper phone etiquette for transferring calls
• Managing multiple calls and prioritizing tasks
• Maintaining a positive attitude and tone of voice
Entry Requirements
- The program follows an open enrollment policy and does not impose specific entry requirements. All individuals with a genuine interest in the subject matter are encouraged to participate.
Duration
The programme is available in two duration modes:
1 month (Fast-track mode):£149
2 months (Standard mode):£99
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment
Payment Plan
| Duration | Cost | Payment Options |
|---|---|---|
| 1 month (Fast-track mode) | £149 | |
| 2 months (Standard mode) | £99 |
Accreditation
The programme is awarded by UK School of Management (UKSM). This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.
The Certified Professional in Telephone Etiquette for Customer Care Professionals program is designed to enhance the communication skills of individuals working in customer service roles. Participants will learn essential telephone etiquette practices, including effective listening, tone of voice, and professional language usage.
Upon completion of the program, participants will be equipped with the necessary skills to handle customer inquiries and complaints over the phone with confidence and professionalism. They will also learn how to build rapport with customers, manage difficult conversations, and provide exceptional customer service.
This certification is highly relevant to industries such as retail, hospitality, call centers, and any other business that relies on telephone communication with customers. Professionals who have completed this program will stand out in the competitive job market and demonstrate their commitment to delivering excellent customer care.
One unique feature of this certification is the focus on practical application. Participants will engage in role-playing exercises, case studies, and real-life scenarios to simulate common customer interactions. This hands-on approach ensures that participants can immediately apply their new skills in a real-world setting.
By obtaining the Certified Professional in Telephone Etiquette for Customer Care Professionals certification, individuals can enhance their career prospects, improve customer satisfaction, and contribute to the overall success of their organization. This program is a valuable investment for anyone looking to excel in customer service roles and make a positive impact on their company's reputation.
In today's competitive market, providing exceptional customer service is crucial for businesses to thrive. One key aspect of customer service is telephone etiquette, as it is often the first point of contact between a company and its customers. This is where the Certified Professional in Telephone Etiquette for Customer Care Professionals certification comes into play. According to the UK Bureau of Labor Statistics, jobs in customer service are projected to grow by 5% over the next decade. This means that there will be an increasing demand for skilled professionals who can effectively communicate with customers over the phone. By obtaining the Certified Professional in Telephone Etiquette for Customer Care Professionals certification, individuals can demonstrate their expertise in handling customer inquiries, resolving issues, and providing a positive experience over the phone. Employers are increasingly looking for candidates who possess specialized skills in customer service, including telephone etiquette. Having this certification on your resume can set you apart from other job seekers and increase your chances of landing a job in this competitive field. Invest in your career growth and enhance your customer service skills by becoming a Certified Professional in Telephone Etiquette for Customer Care Professionals today.
Career path
Career Roles for Certified Professional in Telephone Etiquette for Customer Care Professionals
| Role | Description |
|---|---|
| Customer Service Representative | Handling customer inquiries and providing excellent service over the phone. |
| Call Center Agent | Answering incoming calls and assisting customers with their needs. |
| Telecommunications Specialist | Managing phone systems and ensuring smooth communication within an organization. |
| Customer Support Specialist | Resolving customer issues and providing technical support over the phone. |
| Telemarketing Agent | Making outbound calls to promote products or services and generate sales leads. |